Terms of Service

These terms govern use of shiftmedical.co.nz, operated by Shift Medical Limited (NZBN 9429053812056) (“Shift Medical”, “we”, “us”). By creating an account you agree to these terms.

1. What Shift Medical is (and isn’t)

Shift Medical is a technology platform that connects healthcare practices with locum doctors and nurses. We are not an employment agency, recruiter, or employer of clinicians. When a clinician accepts a shift, the engagement is a direct contractual arrangement between the practice and the clinician. Shift Medical is not a party to that engagement.

2. Accounts and eligibility

Practice accounts must be created by authorised representatives of a registered healthcare provider. Clinician accounts require a current annual practising certificate and registration with the relevant responsible authority (Medical Council of New Zealand or Nursing Council of New Zealand). You must keep your account information accurate and your credentials current, and notify us of any change to your registration status, including conditions imposed on your practice.

3. Verification

We verify clinician registration details against public registers before granting verified status. Verification confirms registration only; it is not an endorsement of clinical competence or suitability. Practices remain responsible for their own due diligence, orientation, and supervision arrangements as required by their obligations as healthcare providers.

4. Clinical responsibility and indemnity

Clinicians are solely responsible for their own clinical practice and must hold appropriate professional indemnity cover for all shifts undertaken. Practices are responsible for meeting their obligations under applicable law, including the Health and Disability Services (Safety) Act and their duties as PCBUs under the Health and Safety at Work Act 2015. Shift Medical accepts no liability for clinical acts or omissions, or for the conduct of any engagement arranged through the platform.

5. Subscriptions and payment

Practices pay a flat subscription fee for access to the platform. We do not charge commission on clinician rates; clinicians keep 100% of their agreed rate, which is paid directly by the practice. Subscription fees are invoiced by Shift Medical Limited and payable by direct bank transfer to our nominated account. Fees are stated exclusive of GST unless noted otherwise.

6. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; no refunds are given for the remainder of a period already invoiced.

7. Shift engagements

Rates, times, scope, and conditions of each shift are set by the practice and accepted by the clinician through the platform. Cancellation of accepted shifts should follow the platform’s cancellation process. Repeated no-shows or late cancellations by either party may result in account suspension.

8. Acceptable use

You must not: misrepresent credentials or identity; use the platform to solicit off-platform arrangements designed to circumvent subscription terms; harass or abuse other users; scrape or reverse-engineer the platform; or upload unlawful content. We may suspend or terminate accounts that breach these terms.

9. Liability

To the maximum extent permitted by law, Shift Medical’s total liability arising from use of the platform is limited to the subscription fees paid by you in the 12 months preceding the claim. Nothing in these terms limits rights that cannot be excluded under New Zealand law. Where the Consumer Guarantees Act 1993 could apply, and you are acquiring the service for business purposes, its provisions are excluded as permitted by section 43.

10. Changes

We may update these terms with reasonable notice via the platform or email. Continued use after changes take effect constitutes acceptance.

11. Governing law

These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction.

12. Contact

Shift Medical Limited, Christchurch, New Zealand. support@shiftmedical.co.nz